NHS FAQ

 

Who can use the app?

To use the NHS App you must be:

  • Registered with Witteirngs Medical Centre.
  • Aged 13 and over (patients aged between 13 and 15 will need to speak to their practice to set up access).

 

What are the minimum operating systems for smart phones?

  • Android– 5 (Lollipop)
    For the best experience on Android, it is recommended to use version 8 (Oreo)
  • Apple– iSO11 and above

 

Where can I download the NHS App?

If you have an Apple device (iPhone or iPad) Please click HERE

if you have an Android device (Samsung Galaxy, Huawei, Google Pixel etc) Please click HERE 

 

How do I sign up once I have the app?
Once you have downloaded the NHS App, you will need to set up your NHS login if you have not already got one.
You will need one of the following photo IDs to set this up:
• a passport
• a UK driving licence (full or provisional)
• a European driving licence (full)
• a European national identity card
If you do not have one of these, contact your GP surgery and ask to be registered for online services. They will then provide you with Linkage Key (could be called Passphrase), ODS Code (could be called Organisation Code or Practice ID), Account ID. You can use these 3 registration details to prove who you are instead of using photo ID for the NHS App.

 

The name that your registered with MUST match your photo ID, otherwise, the set up will not work.

 

What can I do with the NHS App?
You need to prove who you are to get full access to the NHS App. Some of the features below depend on your GP surgery.
• Get health advice using the health A-Z on the NHS website and using NHS 111 online
• Choose your organ donation preferences
• Access your COVID-19 vaccination record via GOV.UK
• Find NHS services nearby
• Order repeat prescriptions and view, set or change the pharmacy you want to collect your prescriptions from (known as your nominated pharmacy)
• View your GP health record securely
• Manage your first hospital or clinic appointment with a specialist, if you are referred by your GP through the NHS e-Referral Service
• Sign up for updates about participating in health research
• Book, cancel or change appointments.
• View and manage hospital appointments.
• Message your GP surgery or a health professional online

 

Can I ask a carer or family member to register on my behalf?
Yes, family members and carers can, with your consent, register on your behalf. However, they should not use their own email account to do this.
If you want the family member or carer to have access to your record, they can be added in the "sharing" section. This will allow them to set up their own account and allow you to control the level of access they have to your record.

Your GP also needs to register you for proxy access – please speak to your reception team about this.

 

Can I use the same log-in as my partner/spouse to log in?
No, you can't use an email address that's shared with someone else.

 

Can the NHS App be used outside of the UK?
If you are registered with a GP surgery in England, you can use the app anywhere outside of the UK.

 

How do I change my NHS login details i.e. mobile number, email address or password?
Updating your NHS record details with your GP surgery will not change your NHS login details. You can add, or correct, the email address or mobile phone number on your NHS record by logging in using the NHS App or through the NHS website.

 

How do I know my data is secure?
Your information is stored securely, in a way that follows the NHS App Security and Privacy Policy
Your personal information is used to confirm your identity and set up your NHS login. Your NHS App then securely connects to information from your GP surgery.
If your device supports fingerprint detection or facial recognition,

 

I have found a problem with a feature of the NHS App

Problems with the NHS app can be submitted to NHS Digital directly using this link - https://www.nhs.uk/contact-us/nhs-app-contact-us

If you think you may be missing an item on your record or if you are unable to order a repeat medication then please contact the surgery on 01903 264101

 

You may not see a repeat prescription listed if:

  • it was issued more than 6 months ago
  • it was prescribed at a hospital or other secondary care centre
  • it was issued at a time when you lived outside of England

 

You may not be able to order some prescription items if:

  • you need a medicine review
  • it’s too early to order your medicine
  • it’s an acute (short-term) or one-off prescription
  • it has already been requested