Witterings Medical Centre Patient Participation Group

Who we are

The Witterings Medical Centre Patients Participation Group was formed in 2011 with aim of providing an effective and active link between the Medical Centre and its patient population, to benefit both patients and staff. It is represented by a Committee of volunteers, also patients of the Medical Centre, who work with the medical staff to provide the best possible health care service.

What we do

Committee members attend meetings run by the Clinical Commissioning Group, who are responsible for commissioning health care services in the West Sussex area, so we can keep up to date with any changes in NHS policy.

The Committee meets with GPs and Practice Manager about 8 times during the year to discuss any matters raised by patients or result from changes at the Medical Centre or within the NHS.

We send out Newsletters and Newsflashes by email to keep you in touch with any developments which may affect you at the Medical Centre or within the NHS and include a range of articles which signpost or inform you of services available to meet your health care needs. Current copies of these are available at the WMCPPG display in the Waiting Room or you can download these and back numbers from here:

We get involved with any patient surveys and discuss the findings with the Medical Staff.

We collaborate with the Patient Information Centre, based at the Medical Centre, and pass on any information on events that they organise. They also have a wealth of information with a wide range of literature on self-help health care and support services which are available locally.

What you can do

If you have any feedback about your experience of the Medical Centre or any suggestions for the team, you can send us your comments or questions which we will raise at our meetings with the Medical Staff. All matters discussed are dealt with in confidence.

However, we cannot deal with any issues concerning your personal medical treatment which should be directed to the Practice Manager at reception.witterings@nhs.net

Become a member and ‘keep in touch’

If you wish to receive Newsletters and Newsflashes by email to keep you in touch with any developments, services or health care events provided by the Medical Centre, or within the NHS and would also like to give your feedback or suggestions on services provided by the Medical Centre, please complete the online form.

UPDATE ON COVID-19 FROM THE MEDICAL CENTRE

We would like to thank you for your patience and understanding during the coming weeks and months. The unprecedented global situation caused by Covid-19 is understandably causing confusion and anxiety. I am sure you will all have read conflicting information about what is expected to happen over the next few months and as a clinical team we are trying to respond sensibly and safely to the latest government and CCG guidance.Our priority is to continue providing high quality clinical care whilst protecting both the patients and our staff from exposure to the Coronavirus. This has meant we are making difficult decisions about what needs to be assessed face to face and what can be safely delayed for a few months. We are holding daily meetings to make these decisions based on the constantly changing situation.

Currently healthcare workers are not immune from self-isolation regulations and have no increased access to Coronavirus testing. This risks us working with reduced staff numbers.

The predicted impact that Coronavirus will have on our local hospitals will also mean that those with other significant illnesses or accidents will need to be clinically prioritised.

We would like to reassure you as best we can that we will continue to keep communicating and do our utmost to provide information & clinical care to our patients.

Please can we ask you to contact the surgery by phone wherever possible rather than turning up at the desk so that, as a community, we can protect our most vulnerable members.